At Samer Gul, we aim to provide a smooth shopping experience. Below are the guidelines for order cancellations based on payment methods:
1. Cash on Delivery (COD) Orders
- After placing a COD order, our team will call you for confirmation.
- If you do not answer the confirmation call after multiple attempts, your order will be automatically canceled with in 3 days.
- You may also request cancellation within 24 hours of placing the order, provided it has not yet been dispatched.
- Once the order is dispatched, no cancellations will be accepted.
2. Card / Prepaid Payment Orders
- Prepaid orders (Debit/Credit Card) can be canceled within 24 hours of order placement, if the order has not been dispatched.
- If you cancel within this timeframe, you will be offered a coupon voucher equal to your order value.
3. General Conditions
- Cancellations are not allowed once the order is dispatched.
- Sale or discounted items are not eligible for cancellation.
- Orders placed during special promotions may have restricted cancellation policies.
⚠️ Important Note:
👉 Please do not accept the parcel if it is already opened, damaged, or tampered with in any way. In such a case, immediately contact our customer support for assistance.
If you have any questions about this Policy, please contact us: